The J.D. Power 2025 North America Airport Satisfaction Study, now in its 20th year, highlights airports delivering the highest levels of passenger satisfaction across Mega, Large, and Medium categories. Based on traveler feedback across seven key areas – including ease of travel, terminal facilities, airport staff, and food, beverage, and retail – the study highlights the factors that help airports stand out as passenger numbers reach record highs.
This year’s findings show that improvements to airport facilities, better food and retail options, and smoother security experiences are driving passenger satisfaction.
Michael Taylor, managing director of travel, hospitality and retail at J.D. Power, “A big part of this recent increase in passenger satisfaction is due to recently completed improvements in many airport facilities themselves.”
Flagship-Supported Airports
We’re proud to share that 16 Flagship-supported airports earned recognition in this year’s rankings, including #1 positions in both Mega and Large categories. Notably, Minneapolis-Saint Paul International (Mega), John Wayne Airport (Large), and Tampa International Airport (Large) retained their top spots for the second year in a row, underscoring their consistent excellence.
Flagship Supported Airports
Large Airports
Four Flagship-supported airports ranked in the Top 5
1. John Wayne Airport, Orange County (2nd year in a row)
2. Tampa International Airport (2nd year in a row)
3. Dallas Love Field
5. Raleigh-Durham International Airport
6. Portland International Airport
10. Salt Lake City International Airport
16. San Jose International Airport
17. San Diego International Airport
Medium
Two Flagship-supported airports ranked in the Top 5
2. Ontario International Airport
5. Palm Beach International Airport
Mega
Two Flagship-supported airports ranked in the Top 5
1. Minneapolis-Saint Paul International Airport (2nd year in a row)
4. Dallas/Fort Worth International Airport
13. George Bush Intercontinental Airport
15. Denver International Airport
17. Los Angeles International Airport
19. Seattle-Tacoma International Airport
Over 35 Years of Airport Expertise
For more than three decades, Flagship has been a trusted partner in aviation, creating clean, safe, and welcoming airport environments that elevate the passenger experience. Our teams work tirelessly alongside airport partners to ensure travelers enjoy not only efficient operations but also the exceptional service that drives customer satisfaction.
Read more about the J.D. Power 2025 North America Airport Satisfaction Study.
Flagship remains committed to supporting airports across the country with the services that keep them running at their best.
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