Resources

People. Process. Partnership.

We’ve learned a lot in 30 years – about earning customer loyalty, treating employees like family and holding ourselves to a higher standard in service delivery. We share what we’ve learned every day and when we can, we share it here.

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Flagship Welcomes Michael Leonard as Senior Vice President of Human Resources

Flagship has named Michael Leonard Senior Vice President of Human Resources. He brings more than 25 years of HR leadership experience to the role, most recently at Oldcastle BuildingEnvelope.

August 10, 2026

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How Flagship’s Training Center Prepares Employees for Success at RDU

Flagship built an off-site training center so new hires learn cleaning and hospitality standards before starting at RDU. Staffing has grown well past the original contract target since.

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How Airports Can Improve Operational Performance

Learn how leading airports improve performance through smarter maintenance, cleaning, technology, and planning while protecting the passenger experience.

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Facility Leader’s Guide: Building a High-Performance Janitorial Program

Square footage doesn’t decide cleaning needs, building use does. Flagship’s guide gives facility leaders seven strategies for a janitorial program built around real occupant expectations.

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5 Hidden Inefficiencies Costing Your Facility More Than You Think

Discover five hidden inefficiencies that could be increasing facility costs and learn how to improve operational performance across your workplace.

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Flagship Successfully Renews ISSA CIMS Green Building with Honors Certification

Flagship just renewed its CIMS Green Building with Honors certification, the cleaning industry’s leading mark for quality and sustainability.

July 09, 2026

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How Flagship Supported the Opening of San Diego’s New Terminal 1

Through proactive planning, strategic staffing, and collaboration with stakeholders, Flagship helped ensure the smooth opening of New Terminal 1 at San Diego International Airport.

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How Reliable Facility Services Shape Passenger Experience

Learn how facility services support airport operations, enhance cleanliness, and create safe, welcoming environments that improve the passenger experience.

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Vacation Suitcase with Airplane in Background

Pensacola International Airport Selects Flagship Aviation Services as Janitorial Services Provider

Pensacola International Airport has selected Flagship as its airport janitorial services provider, helping welcome more than 3 million passengers each year to the Gulf Coast.

June 15, 2026

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Katy Christ Joins Flagship as Vice President of Sales Support & Marketing

Flagship welcomes back Katy Christ as Vice President of Sales Support & Marketing, bringing B2B marketing expertise and a prior leadership role at the company.

June 15, 2026

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Facility Employee with Training Checklist

What Facility Leaders Really Want: Predictable Performance

Learn why predictable performance is becoming the new standard in facility management and how the right service partner helps deliver consistent results.

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