About

 
 

We Don't Keep Pace. We Set the Pace.

We started with a simple idea – to deliver a higher standard of customer service. The way we deliver facilities services has evolved over the past 30 years, along with technology and our clients' needs. But our fundamentals are unchanged. From the CEO to the frontline workers, every Flagship employee works together to build long-term relationships with clients by doing whatever it takes to get the job done.

 
 

A Leap of Faith

In 1988, Dave Pasek was living in Morgan Hill, California, with his wife, Kathy, and their one-year-old daughter. He had been working in the service industry most of his life when he had a revelation that a facilities maintenance provider could and should meet the holistic needs of its customers, not simply perform a necessary service. Dave and Kathy took the leap together and dove headlong into becoming that facilities maintenance provider.

The two of them risked everything on this new idea, taking personal loans in addition to their existing mortgage to acquire office space in downtown San Jose, refusing to accept the possibility of failure. Dave canvassed nearby business parks and office buildings, while Kathy handled Human Resources and crafted business proposals. The small company (named Service Performance Corporation) grew and persevered through good economic cycles and bad, even weathering the bankruptcy of one of its major customers.

As the company grew, Dave realized that the organization needed to diversify. In 2008, he changed the company’s name to Flagship Facility Services and steered it through several key mergers that accomplished both geographical and service expansion. With a personalized approach and the ability to provide solutions to small- and large-scale organizations, Flagship grew steadily and established itself nationwide as a premier provider of janitorial, engineering, culinary, maintenance, and facility management services.

In 2021, Flagship acquired DENS Facility Services – a leading provider of laboratory and facility maintenance services based in Cambridge, Massachusetts. Building on the expertise gained through this new partnership, Flagship launched a Lab Services division specifically designed to meet the needs of early-stage Biotech companies from coast to coast. In the years to follow, Dave further grew Flagship’s footprint in the lab services sector through additional acquisitions within the Life Sciences space.

Today, Flagship is headquartered in Southlake, Texas. In its 35 years, the company has grown from a two-person startup to a facility services leader that employs more than 6,000 people and serves more than 1,800 client locations across the U.S. and Canada.

Dave still lives in Morgan Hill and functions as Flagship’s CEO. He remains actively involved in every important decision and excited by the opportunity to be of service.

 
 

Faces of Flagship

Our frontline heroes go above and beyond to help others and keep facilities safe every day. Check out some of the great things people are saying about our team members.

 
 
Patrick J.

On the day the customer needed him to be at his very best, he didn’t disappoint. Instead, he went the extra mile.

Patrick Spotlight

Patrick J.

Edkey Eastmark

Francisco O.

This month, Francisco was named Terminal 4 Employee of the Month for his efforts. He has also been recognized on the City of Phoenix’s social media ...

Francisco Spotlight

Francisco O.

Frontline Cleaner

Leslee P.

A graduate of the University of Washington, Leslee is responsible for sourcing plant materials, grooming and dusting plants, checking plants for disea...

Leslee Spotlight

Leslee P.

Horticulture Manager

Sonya L.

To most going above and beyond is just a figure of speech but for her, it’s so much more.

Sonya Spotlight

Sonya L.

Relief Lead

 
 

Our Values

It’s who we’ve always been. Our values guide the way we act and reinforce the unique culture that makes Flagship the quality organization it is today. We don't have values because we are successful. We are successful because of our values.

  • Accountability Core Values Logo
  • Caring Core Values Logo
  • Customer Focused Core Values Logo
  • Inclusion Core Values Logo
  • Integrity Core Values Logo
  • Safety Core Values Logo
 
Community Partnership Logos

Community Partnerships

Flagship takes pride in working with communities that are often under-served and overlooked. We currently partner with 300+ organizations to match veterans, refugees, former foster youth, and people with disabilities with meaningful work in the facilities maintenance industry.

Apply to be a community partner
 
 

Flagship's Commitment to Cleanliness

We are dedicated to helping our customers uphold cleanliness in their facilities every day. That's why we're proud to have earned the Cleaning Industry Management Standard (CIMS) Green Building with Honors certification from ISSA – the world's leading trade association for the cleaning industry. This certification confirms that Flagship has the necessary structures, processes, procedures, and supporting documentation in place to meet customer needs, while also addressing the heightened demands of cleaning for health and safety.

ISSA CIMS GB Certified with Honors Logo
 
 

Client Testimonials

“ My experience with Flagship includes them cleaning over 1 million square feet every day. They have always done a fantastic job with effective employee communication, superior service delivery – and they have been very cost-effective. In fact, I consider them my ‘go-to’ team for issues that are not even covered in our current contract, because I know they will get the job done no matter what it takes. ”

Director of Operations at an International Airport

Client Stories
 
 

Core Values in Motion

Listen to our employees speak to the values they hold dear and how they impact their everyday work life.

 

Look at How Far We've Come

1988

Flagship founded as a one-person startup dedicated to providing high quality commercial janitorial services to rapidly growing Silicon Valley companies.

1995

Flagship opens Southern California office, and Flagship Airport Services begins providing services at LAX and SAN international airports.

Flagship begins servicing the Children’s Discovery Museum with both cleaning services and charitable contributions; the relationship continues to this day.

Flagship opens Southern California office to support its growing Commercial customers and to expand its service geography.

1996

1998

Flagship Aviation begins providing services at SJC, SAN, and LAX.

Flagship acquires Midwest Airport Services, Inc. and opens Dallas office to service American Airlines’ facilities at DFW International Airport.

Flagship opens Phoenix office to provide janitorial services to various airlines as well as off-airport customers.

1999

2003

Flagship begins providing services to Boston Scientific, firmly establishing its ability to perform specialized services for cleanrooms and GMP environments.

Flagship acquires a licensed contractor with facilities expertise, adding facilities technicians and other facilities maintenance services to its suite of services.

2006

2008

Flagship changes its name from Service Performance, Inc. to better reflect the diversity of its service offering.

2010

Flagship expands further into higher education market, working at Stanford School of Medicine and Pepperdine.

Flagship expands into Florida by winning Orlando Airport janitorial contract.

Flagship wins major culinary account, which expands to include operations in New York City and other nationwide locations.

Flagship opens Austin office to support high-tech customers who have opened locations in this rapidly growing region.

2014

2015

Flagship expands into Orlando, Tampa, and San Francisco.

Flagship builds nationwide support network, providing bundled services for major high-tech companies.

Flagship-serviced airports achieve three of the top six spots in the J.D. Power Airport Satisfaction Study.

2016

2017

Flagship-serviced airports win J.D. Power Awards in two major categories.

Flagship expands to fill IFM/IFS service contracts for automotive customers nationwide.

Flagship implements sustainable solutions, including a program that achieves 99% waste reduction and a creative water conservation program, to support clients' eco-friendly initiatives.

2018

2019

Flagship expands aviation services to HIA and GSO international airports and grows its service footprint along the east coast.

Flagship is recognized by DEAC (Disability Employment Awareness Celebration) for employing people with disabilities.

2020

In the midst of the COVID-19 pandemic, Flagship expands aviation services to SLC, SJC, CVG, and MAF.

Flagship plays an integral part in the achievement of GBAC STAR™ accreditation at SJC – the first California airport to earn global accreditation for having the highest levels of cleanliness and safety.

Flagship enters a partnership with DENS Facility Services to expand its Life Sciences business beyond the Boston/Cambridge market.

2021

2022

Flagship wins an FM service contract with a national airline company and adds the busiest airport in the world to its portfolio of over 25 airports nationwide.

Flagship expands its Life Sciences business to California and opens a new Lab Tech Training Center in San Jose.

Flagship celebrates 35th anniversary milestone.

Flagship acquires ManagedLab Services and Biotechnical Services to further expand its Life Sciences capabilities. Flagship Lab Services begins providing scalable lab support to early-stage Biotechs.

2023

 

Flagship by the Numbers

 
 
1800
6000
 
 
104
33
96