About

We Don't Keep Pace. We Set the Pace.

We started with a simple idea – to deliver a higher standard of customer service. The way we deliver facilities services has evolved over the past 30 years, along with technology and our clients' needs. But our fundamentals are unchanged. From the CEO to the frontline workers, every Flagship employee works together to build long-term relationships with clients by doing whatever it takes to get the job done.

A Leap of Faith

In 1988, Dave Pasek was living in Morgan Hill, California, with his wife Kathy and their one-year-old daughter. He had been working in the service industry most of his life but had a revelation one day and was certain that a facilities maintenance provider could and should meet the holistic needs of its customers, not simply perform a necessary service. Dave and Kathy took the leap together and dove headlong into becoming that facilities maintenance provider.

The two of them risked everything on this new idea, taking personal loans in addition to their existing mortgage to acquire office space in downtown San Jose, refusing to accept the possibility of failure. San Jose was an exciting place to be in the late 1980s, transforming from an agricultural community into a world-recognized hub of innovation. Dave canvassed nearby business parks and office buildings, while Kathy handled Human Resources and crafted business proposals. Dave and Kathy didn’t pay themselves for the first year, putting every penny back into the business. The fledgling company (named Service Performance Corporation) grew and persevered through good economic cycles and bad, even weathering the bankruptcy of one of its major customers.

As the company grew, Dave realized that the organization needed to diversify. Dave changed the company’s name to Flagship Facility Services in 2008 and steered the company through several key mergers that accomplished both a geographical and service expansion.

Dave still lives in Morgan Hill and serves as Flagship’s CEO, actively involved in every important decision, still excited by the opportunity to be of service.

“We manage facilities, but we serve people.”
– Dave Pasek

Faces of Flagship

Our frontline heroes go above and beyond to help others and keep facilities safe every day. Check out some of the great things people are saying about our team members.

Margarita T.

Operations Manager, Dallas

She’s a shining example of the values and ideals that Flagship was founded upon!

Noel N.

United Airlines

The shop is an important part of what this customer does and in all of our years here I must say it’s never looked better.

Maria A.

Maria always goes above and beyond to make sure her areas shine. She brings not only a lot of experience to the team, but also a great attitude and a ...

Rosa B.

Supervisor

Rosa’s initiative to actively recruit in order to find highly-skilled and talented team members is proving to be worthwhile.

Our Values

It’s who we’ve always been. Our values guide the way we act and reinforce the unique culture that makes Flagship the quality organization it is today. We don't have values because we are successful. We are successful because of our values.

Company Values

Community Partnerships

Flagship takes pride in working with communities that are often under-served and overlooked. We currently partner with 300+ organizations to match veterans, refugees, former foster youth, and people with disabilities with meaningful work in the facilities maintenance industry.

Apply to be a community partner

Flagship's Commitment to Cleanliness

We are dedicated to helping our customers uphold cleanliness in their facilities every day. That's why we're proud to have earned the Cleaning Industry Management Standard (CIMS) Green Building with Honors certification from ISSA – the world's leading trade association for the cleaning industry. This certification confirms that Flagship has the necessary structures, processes, procedures, and supporting documentation in place to meet customer needs, while also addressing the heightened demands of cleaning for health and safety.

Client Testimonials

“ Attention to detail is what sets the best apart from the rest, and Maria ranks right there with the best. She understands just how our staff wants our offices cleaned and goes out of her way to make sure our expectations are not just met, but exceeded! ”

Aviation Manager at an International Airport

Client Stories

Core Values in Motion

Listen to our employees speak to the values they hold dear and how they impact their everyday work life.

Look at How Far We've Come

1988

Flagship founded as a one-person startup dedicated to providing high quality commercial janitorial services to rapidly growing Silicon Valley companies.

1994

Flagship begins servicing 10,000 SF for Mosaic; within a few years it changed its name to Netscape, and our square footage had grown to 1 million SF. In subsequent years, we’ve worked with many of the hottest startups in the valley, include Facebook, Twitter, and Uber.

Flagship begins servicing the Children’s Discovery Museum with both cleaning services and charitable contributions; the relationship continues to this day.

Flagship opens Southern California office to support its growing Commercial customers and to expand its service geography.

1996

1998

Flagship Aviation begins providing services at SJC, SAN, and LAX.

Flagship acquires Midwest Airport Services, Inc. and opens Dallas office to service American Airlines’ facilities at DFW Airport. This merger also enables Flagship to begin offering sweeping services for numerous municipalities, State DOTs, and commercial customers.

1999

Flagship opens Phoenix office to provide janitorial services to American Airlines, Arizona State University and other large regional customers.

2003

Flagship begins providing services to Boston Scientific, firmly establishing its ability to perform specialized services for cleanrooms and GMP environments.

In response to requests from many of its customers, Flagship joins up with Team Services, a Licensed General Contractor, to begin providing facility techs and other facilities maintenance services.

2006

2008

Flagship rebrands itself from Service Performance Corporation to better reflect the diversity of its service offering.

2010

Flagship expands further into higher education market, working at Stanford School of Medicine and Pepperdine.

Flagship expands into Florida by winning Orlando Airport janitorial contract.

Flagship wins Facebook Culinary account, which expands to include operations in New York City and other nationwide locations.

2014

2015

Flagship expands into Florida, opening Orlando and Tampa offices to service the airports in those cities.

Flagship expands San Francisco presence to service high tech companies in the city, including Twitter, Uber, Dropbox, etc.

Flagship opens Tampa office to service Tampa International Airport.

Flagship builds nationwide support network providing bundled services for major high tech companies such as Uber.

Flagship serviced airports achieve 3 of the top 6 spots in the J.D. Power Airport Satisfaction Study.

2016

2017

Flagship serviced airports win J.D. Power Awards in two major categories.

Flagship expands to fill IFM/IFS service contracts nationwide for automotive customers.

Flagship implemented sustainable solutions with clients, including a 99% waste reduction program and a creative water conservation program to help client’s eco-friendly initiatives.

2018

Flagship expands aviation services into HIA and GSO and increases its service footprint along the east coast.

Flagship was recognized by DEAC (Disability Employment Awareness Celebration) for employing employees with disabilities.

2019

Flagship by the Numbers

1800

Client Locations

6000

Employees, Coast to Coast

104

Million Sq. Feet Managed Daily

Million Sq. Feet of Airport Space Cleaned Daily

Customer Retention Rate

About

We Don't Keep Pace. We Set the Pace.

A Leap of Faith