Team Lead, DFW Airport
“She has set the standard for others to follow and she actually works as if the office she is cleaning is hers”.
When it comes to cleaning, there is one thing that every provider strives for and every manager craves; consistency. Consistency in service, quality and delivery. Having their environment cleaned with a finish that meets their expectations means that is one less thing that a busy professional must worry about.
Consistency is what Rosa O. brings to every single shift she works at DFW Airport where Flagship services the American Airlines offices. A valued member of the Flagship Facility Services staff since 2006, Rosa has become the cleaner of choice for offices throughout this section of the airport and a true champion of our brand.
“Rosa takes pride in doing an exceptional job every time she comes through the door”, says Stephen McCoy, Customer Service Manager for Flagship operations at DFW Airport.
“She has set the standard for others to follow and she actually works as if the office she is cleaning is hers. That is what has allowed her to become one of the most trusted members of our staff while strengthening our bond with one of our largest clients”.