As air travel and demand for airport lounges continue to surge, this airport hospitality group is leading the way in providing passengers with high-end lounge experiences. With a presence at more than 250 locations worldwide, the industry giant is setting a new standard of excellence for passenger comfort and convenience.
The Challenge
The client was set to open a new lounge at a bustling international airport and needed vendors to provide facilities maintenance and janitorial services. With decades of experience, the client is well-versed in the challenges of vendor management. To ensure the lounge was passenger-ready on opening day, the client sought a single-vendor solution capable of delivering both FM and janitorial services.
The Solution
Flagship had provided both maintenance and janitorial for the client at another airport. Impressed with the level of communication and detailed reporting, the client was eager to involve Flagship right from the start.
Flagship immediately implemented its 180-point inspection, which covers everything from doorknobs and locks to toilets and floor care. Every other week, an experienced Flagship technician inspects the client’s facilities, performing preventive maintenance to ensure maintenance issues never impact the guest experience.
The Outcome
By implementing well-defined processes and procedures before its opening day, the client was able to provide passengers with a seamless and stress-free travel journey. Additionally, by partnering with a single-source vendor, the client streamlined its operations, reduced costs, and ultimately improved its bottom line.
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