Airports Council International (ACI) World has announced the 2025 recipients of its prestigious Airport Service Quality (ASQ) Customer Experience Awards, recognizing airports that deliver exceptional experiences as measured directly by passengers.
Flagship Facility Services is proud to support five of the award-winning airports in the North American category.
Best Airports in North America by Size
5-15 Million Passengers
Ontario International Airport
15-25 Million Passengers
Tampa International Airport
25-40 Million Passengers
Salt Lake City International Airport
Over 40 Million Passengers
Dallas Fort Worth International Airport
Orlando International Airport
Most Enjoyable Airport
Orlando International Airport
Salt Lake City International Airport
Cleanest Airport
Salt Lake City International Airport
The ASQ Customer Experience Awards are based entirely on live passenger surveys conducted at airports worldwide, making them one of the most credible benchmarks for passenger satisfaction.
“Airports are demonstrating that passenger satisfaction can continue to rise despite growing pressure,” said ACI World Director General Justin Erbacci. “These awards reflect the collective efforts of airport teams and stakeholders worldwide. As we celebrate the ASQ program’s 20th Anniversary, we recognize two decades of trusted insights and recognition that have helped airports create better and more memorable journeys.”
These awards celebrate excellence across terminal cleanliness, operational efficiency, and overall passenger comfort – a testament to the dedication of airport leadership and frontline teams who work tirelessly to elevate the passenger experience.
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