Tracking Employees Wooden Block Visual
Tracking Employees Wooden Block Visual

How New Technology at SJC is Improving Passenger Experiences

Categories: Aviation, San Jose


There’s no question that the pandemic has changed our outlook on travel, as well as the future of airport technology, cleanliness and design. With travelers having to adapt to these profound changes, airports around the world, including Norman Y. Mineta San Jose International Airport (SJC), are implementing new ideas to keep passengers happy and safe.

SJC has recently implemented staff monitoring technology to improve efficiency. This system allows Flagship Airport Ambassadors and SJC to track and manage employees throughout the airport, manage tasks and keep up-to-the-minute knowledge of inventory.

“The system is easy to use and works great! We find a lot of value by tracking when employees start cleaning, disinfecting, and restocking rooms and measuring how long it takes,” said Abraham Regalado, Flagship Site Manager at SJC. “Even when days are slow and we have to change our cleaning time regiment, the employee tracking is very beneficial in the system.”

“Our dynamic team is always seeking ways to improve the customer experience at SJC,” said Assistant Director of Aviation, Judy Ross. “We’re very proud of the range of improvements we have accomplished during the pandemic, and this new technology adds to a list of measures we’ve undertaken to promote the confidence our industry needs right now.”

Staff monitoring systems use proximity badging that ping at certain Wi-Fi connection points around the airport. The system tracks the badge’s location and the time spent at each area. This system creates accountability and visibility for frontline teams and SJC operational staff. It provides real-time information viewable through Flagship’s Intuition software platform.

The system is designed to improve operational efficiency and enhance the passenger experience. While visiting SJC, passengers can see the benefit of the technology in the form of a consistently cleaner and safer airport.

Throughout the pandemic, Flagship’s frontline heroes at SJC, have been fighting the COVID-19 virus and winning. In fact, in the midst of the current pandemic, SJC became the very first California airport to achieve global accreditation status for having the highest levels of cleanliness and safety, earning recognition from the Global Biorisk Advisory Council (GBAC) and the GBAC STARTM Facility Accreditation Program.

The technology behind the staff monitoring system and Intuition software is powered and supported by TRAX Analytics, LLC (TRAX). Flagship has partnered up with TRAX to bring Smart Restroom Technology to SJC to ensure that passengers are greeted with a clean and disinfected environment.

For more information about SJC’s health and safety measures, visit

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About Flagship Facility Services, Inc.

Flagship has over 6,000 employees dedicated to creating the best facility experience for customers. With operations in Culinary Services, Facility Services, and Aviation Services, Flagship offers Integrated Facilities Maintenance and a multitude of a la carte facilities services, including janitorial, engineering, and maintenance services, for large-scale organizations throughout the U.S. and Canada. Learn more at

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About TRAX Analytics, LLC.

TRAX Analytics ensures quality cleaning service and guest satisfaction by turning the day-to-day management of a facility into a demand-driven process. With the use of smart technologies, mobile application, and data analysis, we provide teams the tools to improve communication across an organization to identify and monitor trends for a more proactive approach to cleaning and quality assurance. By equipping our clients with state-of-the-art technology and a business intelligence platform, TRAX gives organizations the power to measure staff and facility performance efficiently.

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SJC: Transforming How Silicon Valley Travels

Mineta San José International Airport (SJC) is Silicon Valley’s airport, a self‐supporting enterprise owned and operated by the City of San Jose. The airport, now in its 71st year, served nearly 15.7 million passengers in 2019, with nonstop service across North America and to Europe and Asia. SJC was America’s fastest‐growing major airport the past four years, based on percentage increase in passengers served. For more airport information, visit