Maximizing Visibility and Savings with Flagship’s FM Assessment

Categories: Facilities Maintenance, Library

This client has positioned itself as a trailblazer in the building industry, leading the way in home design and finish solutions. From project planning and field management to quality control and supply chain monitoring, the company delivers top-quality building services to more than 200 customer locations.

The Challenge

As the client expanded its range of services and operations, it began managing a vast network of large facilities. However, its facilities management (FM) program was highly localized, limiting stakeholders’ visibility into the full scope of spending on facilities and assets. To overcome this challenge, the client needed a comprehensive FM program that centralized asset management and provided a clear and holistic view of its resources and investments.

The Solution

To gain a full understanding of the client’s operations, Flagship dispatched its expert team to multiple locations to meet with site leadership. The locations encompassed a variety of building types, including warehouses, showrooms, and corporate offices. The team conducted thorough assessments of each facility’s FM processes and methodologies, evaluating everything from building and asset conditions to processes and contractor management. Equipped with these insights, Flagship was able to outline the client’s operations from start to finish and identify opportunities for cost-savings and increased efficiency.

The Outcome

Flagship not only implemented a centralized system for work requests but also assisted the client in establishing preferred vendor partnerships, significantly enhancing its buying power. By developing comprehensive FM systems and unifying data management, Flagship empowered the client to make informed, data-driven decisions. As a result of these efforts, the client has been able to shift focus to its core business and strengthen its customer-centric approach.