Flagship Aviation Services continues to demonstrate its commitment to excellence in airport operations, with 20 airport clients recognized in the 2024 J.D. Power North America Airport Satisfaction Study.
Among these top-performing airports, 13 earned top-10 rankings across the mega, large, and medium airport categories, with two proudly securing the number one spot in their respective categories.
Top-Ranked Flagship Airports – Mega Category
- Minneapolis-Saint Paul International Airport (1st)
- Dallas/Fort Worth International Airport (5th)
- San Francisco International Airport (7th)
- Orlando International Airport (8th)
- Denver International Airport (13th)
- Los Angeles International Airport (14th)
- George Bush Intercontinental Airport (15th)
- Seattle-Tacoma International Airport (17th)
- Hartsfield-Jackson Atlanta International Airport (18th)
Top-Ranked Flagship Airports – Large Category
- John Wayne Airport (1st)
- Tampa International Airport (2nd)
- Dallas Love Field (4th)
- Portland International Airport (8th)
- Salt Lake City International Airport (9th)
- San Jose International Airport (10th)
- Raleigh-Durham International Airport (13th)
- San Diego International Airport (22nd)
Top-Ranked Flagship Airports – Medium Category
- Ontario International Airport (4th)
- Palm Beach International Airport (7th)
- Cincinnati/Northern Kentucky International Airport (8th)
Mega airports serve 33 million or more passengers annually, large airports serve 10 to 32.9 million, and medium airports serve 4.5 to 9.9 million passengers annually. The 2024 study is based on 26,290 completed surveys from U.S. and Canadian residents who traveled through at least one U.S. or Canadian airport in the past 30 days. The study covers both departure and arrival experiences, including connecting airports, and was fielded from August 2023 through July 2024.
“Huge air travel demand has not slowed down in North America, despite the steadily rising costs of flights, ground travel, hotel rooms and pretty much anything you can buy in an airport,” said Michael Taylor, managing director of travel, hospitality and retail at J.D. Power. “Most travelers are still enjoying the experience. However, we are starting to see a breaking point in consumer spending, with average spend per person in the terminal declining significantly from a year ago.”
Additionally, the 2024 study revised its evaluation criteria to place greater emphasis on these seven factors (in order of importance):
- Ease of travel through the airport
- Level of trust in the airport
- Terminal facilities
- Airport staff
- Departure/to airport experience
- Food, beverage, and retail
These updates are intended to reflect the changing landscape of air travel, including new passenger expectations and technological advancements within airports.
This year’s study highlights key trends in the airport experience, including an increased focus on alleviating travel stress, a rising number of travelers, and a greater appreciation for unique terminal design that reflects local culture.
With 35 years of experience and a presence in more than 25 airports nationwide, Flagship knows how to navigate airport environments.
We rely on cutting-edge technology, advanced cleaning protocols, and specialized training to maintain cleanliness and order across all airports we service.
For more information about the study, read the press release from J.D. Power.
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