ACI World announced the winners of its annual Airport Service Quality (ASQ) awards, celebrating airport excellence in customer experience worldwide.
ASQ surveys evaluate over 30 key performance indicators that define the passenger journey, including wayfinding, check-in efficiency, and quality of shopping and dining options.
By capturing real-time traveler feedback, these surveys offer a thorough evaluation of airport services and set global benchmarks for excellence. Over half of the world’s air travelers passed through an ASQ-recognized airport, highlighting the program’s significant role in advancing service standards across the aviation industry.
Flagship airports recognized (by size and region):
5-15 million passengers: Cincinnati/Northern Kentucky International Airport (CVG)
15-20 million passengers: Tampa International Airport (TPA)
ACI World Director General Erbacci: “In today’s fast-evolving world, where passenger expectations are higher than ever, airports must continually push the boundaries of services to stay ahead. The 2024 ASQ Awards honor airports that create memorable, seamless experiences that transform the entire passenger journey.”
Flagship Aviation Services goes above and beyond to create a competitive edge for its clients, which include more than 25 large airports across the country.
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