So as we have other people joining i want to kind of start us off but uh you know there’s a lot going on in in in our facilities world today and and you know really we just want to have that that Peace Love and IFM feeling and and you know really creating great conversations about the future of Integrated Facilities Management and uh so today we’re hoping to to to to help give you some nuggets and some information that you can you know that that will be very practical in use and that you can kind of start considering as you as you move forward but uh but just kind of welcoming you in here is that you know right now there’s some percentages this comes from a study that was done by Mckenzie is that 57% of people are concerned about the safety of returning to work and you know 54% of businesses you know they’ve indicated that their ability to run their business effectively has obviously been reduced and you know a another survey that came out also showed about trust and about confidence and you know so once again I just want to kind of relay here that we’re we’re giving everybody a minute to still log on and just get settled but uh but you know when when you look at this you see on the screen it’s amazing to see how trust has has uh changed so much so you know when you look at some of the some of the statistics you know employees are or occupants of a building they don’t even know that they totally trust only about half trust that their other co-workers are going to adhere to good guidelines uh you know a lot of people just don’t feel safe but what we want to do today is we want to talk about how we can help to increase occupants trust and their confidence levels upon returning to work or adjusting to how scoped adjusting your scope of work to concentrate on high impact visible areas of concern and all of this is to help build this trust that you uh that is really needed among all the occupants that enter a facility. So to kick us off today uh we have four panelists today uh my name is Don Toole and I’m senior vice president for Flagship Facility Services and I’m going to kind of be your emcee and kind of guide us through this conversation and it really is just going to be a conversation to really share insights and on our panel we have Dan Lent who’s Vice President of Operations for Flagship and then we have Michelle Kleiber-Viglione and I try to always get that name somewhat correct so thanks but we refer to her lovingly as MKV so you’ll hear that as we go through this presentation and she’s a National Account Manager uh for Flagship Facility Services we’re also uh uh joined today by Tracy Davis who’s President and CEO of Trax Analytics and so um glad to have our panelists here and so I think you’ll get a lot of insights from these there really are a lot there’s a lot of talent a lot of knowledge and I think you’ll be able to gain some great insights and really some some nuggets you can use to move forward.
So recently um there was a a a survey that was done by the airline industry by ACI and and ACI put out a survey and it came back with the top actions to enhance occupant satisfaction or really was around passenger satisfaction when they did the survey but you know this survey really works well for all types of facilities because it’s people going in and out of airports they kind of make up all the different makeups that are in your facilities it makes up the traveling public uh you know workers, staff, just the public in general and in this survey the number one thing that came out was you know strength and health measures and then a few others that I want to point out that we really will be able to highlight today as we go through this is in you know one of the top ones was ensure enhanced cleanliness for all stages of the facility and how people uh move around the adaption of good digital communication so that they have good real-time information that they have solid understanding of flow and flow through the building and how things are going uh adapting and creating better open air spaces and you know just a focus on friendliness of staff and I think these are some things that we will be able to really highlight around this but you know as you when you look at this list the number one item that was on their list was to gain confidence to create confidence and then that to also have a feeling of safety and a healthy environment for which they can work in. So to have success in developing consistency to meet this goal you know you need a solid process to guide you and over this next hour we’re going to share several ideas to maximize your impacts and investments with visibility and innovations. So at Flagship we build all this around a a four pillared process that we call Pure Clean it’s refocus, disinfect, educate, and adapt you know and no one can really predict the future but we know that the definition of clean has changed forever and your current scopes of work may no longer serve your facility or its occupants you know the solution is a realigned flexible SOW supported by technology that concentrates effort cost on high impact areas that really create a source of confidence for you to have to and to share with your your staff and you know because the way this pandemic has continued to progress it’s affecting different organizations in uniquely different ways so this conversation is going to flow and give you more and more insights that’s the goal whether you’ve been completely closed and you’re looking to start reopening or you’ve been operating through occupancy guidelines set by the CDC and you’re continuing to escalate that we’ll be emphasizing some of the key points that you need to have top of mind throughout this period of flux. So kind of diving into this uh you know Dan uh if you don’t mind what are some of the key points that have proven positive for partners that are following the return to work guidelines or others for reopening their facilities and for the staff and clients being back in the buildings. Thanks Don um I would say the the top thing that we need to do is um you need to religiously review your scope of work as it relates to the current um CDC city state federal guidelines for reopening these constantly change uh it’s been very fluid so it’s really important that you’re you have a regular cadence on checking that I would engage your soft service providers and your facilities team in this use them for their expertise and the best practices although this might be your first reopening most likely your your contractors have done a few openings so they’ve kind of walked through this and be able to share that knowledge with you and and be open it’s very important to be transparent in this process uh you know talking about budgets and really what you’re trying to accomplish.
Sorry my clicker quit working, no worries. All right. Site inspections are important um for a couple of things but if you’re planning on reopening don’t wait till the last minute to identify things that need to be worked on when you’re when you’ve shuttered a building or partially shuttered uh it’s important that you’re constantly walking your facility to look for things like water spots or pedaling to make sure everything is running the way it should run you need to kind of adjust your plan your maintenance plans accordingly and we we recommend and works well for us is following a specific inspection checklist and do that every time that you’re doing your site inspections. Deep clean is the new normal what does that mean well there’s a couple things um so as we all know disinfection now is a big part of the cleaning business in addition to the regular cleaning but before you open up there’s things that you could do for little wins that will help with the confidence level and the perception that your your facility is clean so an example would be window cleaning we don’t think about that but if your building’s been shuttered for six months uh the windows are going to be pretty dirty and dusty and when you have a staff coming back in that’s the first thing they see so it’s really important to focus focus on those items that people come back and they see when they return to work.
Refocus so it’s reopening like I mentioned items like windows make sure that windows are looking good but spend this time on the build up so you’re ready for that opening to shampoo your carpet strip and wax your floors we’ll talk about a little later as AC Management air filters but it’s really important to have everything disinfected clean popping ready to go so when people walk in they feel that clean environment, and that will help their confidence coming back to work.
And as mentioned when we started refocusing the statement of work uh typically janitorial services the only thing we are disinfecting is restrooms and specific environment that’s changed and that’s not going away so you have to look at adding disinfection services to your regular services we do a few different things I’ve seen a lot of touch point cleaning as well as electrostatic spraying but you could also do things uh as we look at this SOW is looking at your equipment so an example is if you don’t have HEPA Filters maybe now is the time to change your vacuums to those with HEPA Filters make sure you have your plan are people coming back 25%, 50%, and plan accordingly so everybody could be on the same page, and educate. I mean this is really important this is a true sport when it comes to pandemic everybody has like to say skin in the game so the employees need to be educated on what their responsibilities are and this will help build confidence so what I mean by that is signage wash your hands maintain six foot distances the more signage you put up as well as hey we’re disinfecting this frequency this is why you see more cleaners if you’re educating your staff on what they can do and what’s going around them that’ll help build the confidence coming back into the workplace as well.
Thanks Dan um so MKV can you expand on what Dan shared uh from a more IFM or more the facility management and facility structure point of view. I think yeah thanks um Don one of the things that’s really critical that he talked about is making sure aligned with your clients in IFM you can have anywhere from an office environment to light industrial or manufacturing environments and you have to understand what stage of their reopening they’re in are they fully opened at this point in time so making sure you have regular scheduled meetings make sure you know you’re communicating not only with the client but your staff to make sure there’s full alignment at all levels there’s inspection checklists to go through with your team to make sure things are being done timely like signage being set up the cleaning the disinfectants being done but also making sure your maintenance is being done in a timely level space management we work with our clients to make sure the signage is in place to make sure there’s the distance between the cube so people are sitting in the right places for the offices that are partially open and also make sure if there’s any long-range building improvements that can be done in this time with touchless fixtures um I know a lot of times right now we’re putting touchless doors in the front end where you just raise your wave your hands to get into the main entrances and that can go from a headquarters to a manufacturing site and the other thing is make sure you have a list and you’re following a project plan so you can stay on target with what your which you’ve set up with a client so you’re you know you continue to meet your deliverables and again it’s making sure we have buy-in at all levels so people have confidence to come back to work and they see these things getting done.
So I think it’s very important to remember our HVAC Systems that is one of the things that’s out of mind and out of sight to everybody when they walk in a building but it has a lot to do with making sure we’re bringing enough fresh air into the building dilution and cleaning of air is just as critical as cleaning the building surfaces so it’s important that we have a strategy to take care of your HVAC Systems that is done by making sure we’re aligned with the indoor air quality ASHRAE Guidance’s that have been outlined and again heavily we want to make sure we are hitting on our dilution and cleanliness again to make sure another area that people don’t think about is water filtration it’s really important to make sure that your water systems are working you want to make sure you’ve flushed everything you’ve tested your water systems all the way back to the cooling tower and even at the site level to make sure you’ve got clean water for everyone it’s very critical replacing filtration units recheck the water system changing filters on a PM Schedule again making sure that people have the confidence to come back to work.
Thanks MKV I want to follow up a little a little little deeper uh on the I uh indoor air quality you mentioned in a in a couple of minutes and you know I want to re-emphasize the importance of just having that great communication that’s kind of what I’ve heard consistently from you and Dan you know that you need to make sure you’re engaging you know great resources and partnerships and you know those true subject matter experts or the SME’s to to get that initial scope realignment meeting set up and so that you can uh really have a specifically designed plan for your facilities and uh you know once again mentioned earlier we have a great SME with us today and Tracy Davis from who is the President CEO of Trax Analytics and you know what Tracy and them do is they’re really engaged with a lot of the today’s IOT and recently a Gartner research that was you know put out a forecast that there would be 20.4 billion IOT devices by the end of last year and that’s a 41% increase in a three year period and that same report projected that businesses will contribute about 48 percent of their overall spin to IOT Technology you know by the turn of this decade and the the growth is just striking uh you know there’s just so much out there you know Tracy you know the Internet Of Things and in the IOF or Internet, Internet Of Facilities is not a new concept but many facility professionals are just not aware of how technology has come into play during this pandemic from things for things like contact tracing uh to improve communication to to usage data that can be shared and and just really how small investments in that technology can now uh reap big rewards in creating a healthy workplace that builds confidence for occupants it’s not a one-size-fits-all space you know could you share like what take what key technologies that you are seeing implemented at facilities as you map out growing occupancies in their facilities as they map it out. Yeah absolutely thank you Don so it’s important to note that IOT doesn’t have to be scary and it doesn’t have to be incredibly expensive when we all hear the word smart building or I, IOT we automatically think that it’s out of our budget or we might not have the teams to support implementing that technology and actually the opposite is true now so what we focus on is creating a platform that can consume data from a multitude of different vendors and different sensors to make sure that you have the right data and that it’s given to the right person at the right time and so it’s important to create something that’s customized to your point to your unique challenges that you’re facing now in the era of COVID but also what you’re going to see and something that can expand and grow with you as your challenges inevitably change in the future so as you mentioned with occupancy you know occupancy fluctuations have created a unique challenge for IFM companies to really understand how to staff when to schedule what inventory and resources they need now that our occupancy levels are not as consistent as they used to be so I want to map out a couple of key technologies to your point that are budget-friendly that are easy to implement and that can have a huge impact on your operations especially for the janitorial janitorial groups and the first component of that is throughput to your point so throughput sensors can be implemented in your cafeterias your conference rooms your restrooms and these sensors can give you real-time data on how many people are using that location and just send an alert out to your staff that it’s time to go disinfect that area it’s also key to note that you can look at that data and just start to learn your new trends occupancy is not the same as it was Pre-COVID so as we start to open up and start traveling and reopen our buildings looking at that data is going to be really key for how we schedule staff another component is smart dispensers and consumables so technology driven by groups like torque where we can actually get connected dispensers letting us know that the soap is low or your paper towels are low now you can really create this digitalized demand based cleaning operation so that you never have to go low on inventory especially when hand washing is really key during this time and then getting all this data back to your your staff your janitors being able to have them see in real time on a mobile app where they need to go what they need to clean and what they need to refill is key to making sure your operation is functioning efficiently and flowing effectively.
So feedback I love to talk about feedback you know right now with COVID touchless has been really key and has been a big hot button and being able to give guests that confidence to to return to work the confidence that you are taking cleanliness and hygiene seriously and that you do care about how their experience has been you know happening inside restrooms or conference rooms is really important and so we have technology that allows um a guest to give feedback in the palm of their hand on their own device this can be utilized with near field communication stickers or QR Codes but with NFC Technology a guest simply has to walk up near a sticker and it will prompt them to give notification in a survey so now you can have customized surveys to let you know that the restroom needs cleaning or furthermore that a conference room has been used and that your janitor team needs to go out and disinfect that area. And then cleaning and inspecting so mobile application so this is really really key in really digitalizing your operation uh you know Dan mentioned earlier conducting inspections now is more important than ever looking at puddles and water spots as you start to open up your building and re-shutter so when we’re looking at this we now have the ability to pull in maps of your facility to initiate and schedule inspections in the palm of your hand to rate and wait out the inspections that you’re conducting so that you’re now held different SOP’s than you were Pre-COVID these can change now during this COVID time and then after but now you can be you know very very on top of understanding how your facility is functioning areas that need to be improved and of course you can rate the work of your janitors in the cleaning the effectiveness that they’ve done during their their work order.
And lastly I’d love to talk about digital signage because this is really key and getting that confidence back to coming into your buildings so you can take this data that we’re consuming inside of a restroom or conference room and you can display it back to your guests or your passengers and we’ve seen a lot of facilities display when the restroom was last cleaned uh if it’s actively being cleaned and closed down for disinfecting you can way find them to the nearest restroom and actually have walk times to it and importantly as you’re seeing now we can actually display COVID and CDC guideline messaging and this actually is effective in getting this type of technology funded by cares act because we’re now getting pertinent data out to your guests about hygiene about cleaning and with the use of technology your guests your passengers they start to feel that level of confidence and comfort that hey you’re taking cleaning seriously you’re taking hygiene you’re using technology to improve the service and the facility offering so this has been a really big popular offering with a lot of our clients. Thanks Tracy it’s extremely interesting that you know that there’s now cares acts funds available to help people with this this type of uh of I guess technology going into their buildings and and just so everybody knows we you know you’ll be able to contact any of us or or be able to get if you request this this deck uh we’ll be glad to get you in contact with anybody if any of this stuff is stuff you’d like more information around. I’d also like to let you know that we do have a question portal so feel free to be submitting questions and we’ll we’ll try to get to as many of them as we can at the end of the session um you know so so thanks Tracy for that insight you know Dan can you highlight some of the key scope and technologies that are uh input that you’re implementing and the impacts they have and on scope and on occupant confidence. Sure um thanks don uh the one of the most or the biggest changes in janitorial is the visibility of cleaners traditionally janitorial is kind of the behind the scenes thing is you come back to work and the place is clean unless you have day porters you have some interaction with them now visibility becomes really important because it breeds confidence where employees get to see the people working and cleaning so it’s important to have a touchpoint cleaning plan uh throughout the day um to to make sure that it’s visible that it’s people are being seen but we’re also hitting those things at the crucial times uh and that’s where some of this uh technology that Tracy talked about comes in handy is uh you can now reallocate your staff and your labor so it’s not about labor savings but it’s about real allocating so you’re dispatching when there’s a need but at the same time that employee can now do other tasks uh and they could work at uh signage is another big thing um that we’re seeing as a benefit too is not only sending the message out but it helps with socially distancing knowing is are there cells available in the bathroom before you enter into a crowded space there um a couple of other things that we’re seeing from labor reallocation is autonomous scrubbers so we’ve been uh using autonomous scrubbers for a few years now what it’s done though is it’s taken us and rather than having somebody for eight hours riding on a scrubber we’re able to take that labor the floor’s still getting scrubbed but now we can reallocate to touch point cleaning and more that detail work that’s so imperative uh we’re also now beginning to test some vacuums that do the same thing.
Thanks Dan a I know that though you know as a company we’ve been very engaged with with companies like Brain Corp. and some of the others in in helping to test and improve and and get their their technology to the next level so it’s something that we really do stay on the forefront of and you know thanks for hearing that you know Dan another thing that’s kind of come out there is that uh can you get some thoughts kind of really on good old elbow grease versus electrostatic spraying versus something like UV uh light technologies I I know that UV light is has been kind of flashy no no pun intended uh but solutions it’s you know it gets a lot of height but I know you got to make sure you’re using it in the right way.
Yeah I know uh there’s a lot of promise with UV um disinfection it works more works better in specific locations more confined spaces things of that nature the problem for our needs is we found is the the dwell time that the UV light needs is quite a bit longer than we have the time for and you gotta move the light to make sure you’re getting all surfaces uh what we found best uh with our customers it’s a combination of good old elbow grease and electrostatic spraying uh reason behind that is as we mentioned it’s important to do touch point cleaning also for the visual of that so it’s important most of our customers are doing two to three times during a day shift um and uh once at night where they’re touching all touch points and disinfecting it uh for those areas uh electrostatic spraying is great um what it does is it charges the ions in the water and the charge ions in now stick to the surface and actually wrap around so like in a door knob or a door handle you spray it’ll wrap all around the entire surface so we’re doing a combination of electrostatic uh as well as good old elbow grease throughout the course of the day. Thanks Dan so um so earlier MKV, I mentioned that uh I wanted to come back to your comment about creating and maintaining you know stronger indoor air quality you know but before I go further I do want to do a shameless plug that in our upcoming Peace Love and IFM Sessions we are going to have another guest panelist on this subject specifically uh and also do some review of certifications your facilities can achieve and uh and and just show your commitment to the occupant safety and that confidence but uh MKV can you just kind of give a little bit of an overview on some of the other things around indoor air quality that can be done yeah indoor air quality is really focused around the ASHRAE Guidance they’ve actually been around Pre-COVID they’ve been adapting and changing throughout the pandemic um the guidance’s are not static as we learn more about the virus but there are four main portions salute, contain, exhaust, and clean, really heavily focused on dilution and clean so making sure you’re bringing in a lot of outside air and cleaning it making sure you have the right filter strategy so a lot of those are making sure you put the right strategies in your buildings to optimize the compliance with the guidance not every guidance needs to be followed but what needs to have is a strategy that meets the base some of the baselines and the guidance some of the areas that you can end up doing because one of the things that we’ve been taught to do over the last 25 years is as energy management well as we’ve come into our COVID environment energy management um is kind of at odds with solutions so we actually one of the things is to increase more outdoor air coming into the building is disabling your DCV’s your demand control ventilation and making sure optimally bringing the most outside air that your building can manage again these are unique situations to your buildings not every building can do the highest level guidance requirements it’s really good to have a strong PM program we brought that up before all the way down to cleaning your coils and making sure you don’t have gaps in the um in your between your filters you want to force all your air through your filters the other thing is making sure of the right filter uh MERV 3-13 is uh guidance but that does not fit in all the units so you know you work with the vendors to find out what is the optimum for your situation a lot of times you can only fit a MERV 11 or MERV 9 um and that’s okay as long as you have a strategy for that building that you’re following through and doing the right things at the right time and making sure you’re picking different things so that’s you know there’s a lot more that you can do around this but that’s a high level overview of the IAQ. Thanks and and one of the things that I know that uh I’ve heard of people just you know really going out and buying a a MERV 13 or even higher uh filter but it’s also important that people are checking their air flows because some of the units don’t handle that kind of airflow so that that’s really important to consider when they’re checking their filters is is to make sure that they’ve they’ve got that matched with the airflow from their their units is that correct. It is very correct it will actually cause functionality problems with your error handling systems and that’s critical the other thing to watch out for is electrostatic filters um a lot of people have those on the market right now when they get into humidity the electrostatic is actually so if you think you have an electrostatic MERV 11 filter and it’s in a in your North Carolina the first humid day that is actually back down to a MERV 9. Okay well thank you you know in shifting gears a little bit you know there’s I kind of mentioned earlier and this just kind of doves in on this and just want to kind of highlight is you know there’s a real growing interest in building and facilities facility certification wellness and occupant uh confidence increases because of the type getting these certifications and I know currently we have uh we have a large manufacturing group that we’re we’re working with to get the WELL v2 uh well building certification and uh we also recently engaged in helping an airport receive their global uh GBAC, GBAC Star Facility accreditation program and this is something that we’re going to continue to have some more uh sessions around because they’re really you know detailed but it’s something if you have interest in let us know because we can help point you to where the right resources are.
And then so with with that so Tracy you know your your stuff it’s not just for you also got to get into all areas of a facility you have the ability to to help in you know workflow enhancers in all areas you know from Hard FM to the saw services can you kind of give a little more insight on that yeah absolutely so you know obviously janitorial operations are just one piece of the wide range of operations that IFM’s like Flagship manage and so it’s important to have solutions that are integrated that are seamless across different departments that can make your day-to-day tasks and management of those tasks very easy so we do have solutions like Aurora Atlas here that are able to consume data from other building assets so to to piggyback on the MKV’s HVAC conversation you know there’s certain building assets now that are being used more frequently or less frequently and to be able to maintain those consistently is really important and of course as an IFM company you’re going from different types of facilities and owners that have different CMMS Systems on the back end so being able to consume data from those HVAC Systems that tells you that hey there’s an issue or it needs to be maintained and to be able to have a seamless user interface to allow you to to go through a work order process and interface directly to that CMMS System without having to directly touch it has been really key in making sure that IFM’s are supported across different vertical markets different clients and owners and making sure that maintenance is predictive and preventative at the same time.
One thing I’m glad of is that we have you as a partner because I know that this IOT is a it’s a major wave and you really do have to stay abreast and of all the needs and one of the things people have to be careful of is just not chasing the shiny objects you really do have to make a solid plan to match your individual facility needs to the long-term goals and outcomes that you want to have you know your individual technology to impact and and with that in mind I know you’ve mentioned a couple things already Tracy but but you know I do want to kind of highlight some of those things that that around that every budget you know you know thoughts about cost that you can best maximize your spend on the impacts and you know more specifically on technologies that can quickly impact confidence uh at a minimal investment and then other things that may require a little more investment but you get a greater impact. Absolutely so we’re glad to have you as a partner as well and a part of that is really being able to be there as a support to your clients and into your your clients into making sure that we’re mapping out a solution that’s going to meet everybody’s needs that’s not more than you need for the time that you’re in um and so to your point there is a solution for every budget so to map out a quick and easy pathway for you know maybe something to just dip your toe into a digital operation because inevitably it’s a culture change and for some clients it can be a culture shock to all of a sudden to change the way you’re functioning now it’s geared on data and demand based versus schedule and paper so the first piece as we mentioned earlier is just a quick and easy feedback solution being able to get that data very quickly from your guest or even from your employees out in the field that something needs to be cleaned that something is not satisfactory to you or to your client it’s going to be really key and cost effective just to dip your toe into this digital operation next piece as we mentioned earlier is allowing your custodians your janitors to interact with that data again cost effective because it’s a mobile application that can be deployed on their own device or device that you give them and they’re able to start making really demand database decisions in an easy interface said all they see is hey I have to go to my position here there’s a work order open let me go clean and again you’re just paying by the user and you’re able to really start to again scale up have the feedback have these mobile applications so that your janitors are getting used to in your staff or getting used to a digital cleaning tool.
And then lastly it is all those IOT sensors that you said that I told you they don’t have to be scary Don so they don’t have to be super expensive they don’t have to be scary so when you start to add in sensors inevitably you’re putting in a little bit more you know infrastructure or technology but that’s really the next step up to automate the process so instead of scheduling or manually you know telling your staff to go clean a certain area or to go maintain a work order in a certain area this is when those sensors are telling it for you so again it’s automating the process and then displaying that information out to your guest is the next level up to create that confidence and as you can see it’s a nice scaling method and a pathway forward to start from ground zero up to a full smart restroom or a connected building. Thank you so so so Dan we haven’t spoken on how technologies impact you know confidence and training for our frontline heroes and if there’s anything that this pandemic has done it has really highlighted uh the importance and the professionalism of our cleaning crews that that are out there each day you know touching all these environments they really are those frontline heroes but can you give some insights on how technologies and scopes are being communicated and trained to keep frontline facility service heroes confident and safe. Yeah thanks and I like how you put that uh calling them heroes because they truly are ambassadors to our brand but they are doing such a strong function uh essential work so I appreciate you recognizing that Don um yeah you know we’re there’s a lot of change so communication has been key that we always have to make sure we’re keeping our people in the loop on why we do things what we’re doing in the house uh provide PPE uh and then share the technology why is this good how does this how does this help you do your job and keep this facility safe and by communicating that and sharing you know what the restroom technology how that’s going to benefit them in the facility as well as the autonomous scrubbers uh we get that buy-in and they kind of our ambassadors see the big picture um and so they’re on board with that and they understand they could do more and produce more by using these technologies.
Excellent you know and you’re seeing on the screen that we do have a uh it’s it’s a it’s a a generic pandemic response checklist that we do utilize not generics one we’ve created but it’s one that you could use in your facilities and once again all of these things are stuff that you can easily request and we’d be glad to share with you you know but uh MKV you know can you share in some of the industrial sites that you work with anything around training with our front line staff that that you you’ve seen that you can kind of share a little bit about. I think one of the biggest things is training them that they have the authority to do things to make sure they’re taking actions um it was a conversation we had today at one of our sites they’re being able to be um it’s really I think it’s increased the focus of both really janitorial but also the maintenance team that they have the authority if they see something with touch points that needs to be added that they have that to say hey this is an area they see that’s an issue we need to address and also the authority to say hey this isn’t the right filter we can only use this because of the system’s deficiencies so again it’s that opening line of communication that’s so circular from our internal staff to our clients and I think that’s a really key to success in opening safely.
Well thanks well um you know we’ve kind of come to toward the end of our our session and and the the the conversation we wanted to really bring out and and you know a couple things I want to highlight here is that that survey that was done about the top 10 things that that you could do the impact and I think that uh hopefully we’ve really shared some some nuggets with you today on things around how we can help you with increasing digital signage and or or how that’s something you really need to have focus around and and the importance of being focused on employee confidence and and increasing those confident level confidence levels within all of your facilities and and how those facilities are are interacting in their daily lives and and how they can you know be educated and improve you know we talk about the four pillars uh to to to really lean on so so we trust that that you really were able to gain some insights today and I do want to share that on the screen you’ll see everybody’s contact information and we’ll be glad to help you and give any type of just if it’s just a question or an insight that we can we can provide uh more clarity or just you know maybe a thought pattern please reach out to us and let us know uh we’re all kind of we’re all kind of geeky we all we all really enjoy the facility services world uh we we we really get into it we we get a passionate about it and so we’re more than happy to help and to try and help in any way that we possibly can you know it is all about Peace Love and IFM and we know we’re we’re glad to help in getting all of these things set up and moving forward I do want to highlight a couple things so so within this go-to webinar there is a handout section so you know there’s a few things that we we highlighted so please feel free to just go to that handout section you’ll be able to download those and they will be helpful in in uh giving you extra resources and then you know one of the key items that we also stressed was just having ongoing meetings so if you’re a current customer that works with us today we really welcome that opportunity and we encourage the opportunity to have these meetings to where we can really talk about a specifically designed plan for your facility to be able to uh create a a better alignment for your scope of work and how we can you know use that scope of work to increase the areas that need to be addressed also to uh you know look at areas that may not be need to be as dressed as much because of less usage in the facility things of that nature and then if it’s about you know how to bring in the best technology we’re glad to work with that as well but with that said uh there is a question area so please feel free to help uh uh share any questions that you might have and I do think there are a couple that have come in and uh but you know try to toss those in and we’ll continue to uh um to answer some of those I’m scrolling down here one of the one of the questions that did come up is uh you know where’s the best place to start in you know incorporating tech into our site so Tracy you want to try and answer that one sure so um well the first piece I would say is to speak with a partner to make sure that your problem statements are being heard because that’s more important than anything in order to map out um as I mentioned earlier the throughput counting is a really quick and cost effective way to see a large impact on your operation to just start dipping your toe in so implementing a sensor that’s just counting how many people are using your facility is a really great starting point and tying that to our mobile applications so you can make those demand-based decisions is a really great great way to dip your toe in.
Thanks um we have another question about what is the space that is required before you start considering autonomous equipment in a building Dan can you provide some insights around that.
Yeah and we can provide uh based on your facility just uh hit us up um yeah uh you know what we found where it applies mostly is uh you want a wide open space uh of hard surface where we’ve been implementing a lot of autonomous scrubbers or airport environments uh because of the large terrazzo walkways or ceramic top tile walkways so you really need some nice big open spaces that you could set the autonomous scrubber up in uh otherwise it’s you know if you have small halls and things it’s not your best option my walk behind probably would be.
Okay thank you and Tracy I have a two-part question that’s come in so on the the technology one is uh are you using cameras uh that are capturing people’s faces as they if they’re if you’re using a counter system is it capturing people’s faces you know there might be a concern around restrooms. Sure so no to put it to put it quickly uh so we do have an option to utilize video analytics which is going to be um a great tool for capital programs because it’s you know it’s high accuracy you install it and you forget it but again it’s monitoring movement it’s monitoring dots crossing a line so there’s no facial recognition we’re not storing video trust me we don’t want to see that either so you have nothing to worry about we work in a lot of government-run facilities I’ve worked directly with the lawyers of those facilities and with the chief of police as well and they’ve all seen it blessed and approved it so I think we’re safe. And the follow-up on that was around network connectivity um is this something where people have to have this connect into their networks within the facility are there other alternatives what are some of those obstacles. Yeah great question so we can we can be networked any way that works for the owner I highly recommend cellular networking though because it’s quick and easy to spin up we don’t have to get on your network so you don’t have to worry about all these IOT sensors that you have to maintain security for putting a cellular network up into a location simple as putting in a gateway and we connect all the devices to it we do have wi-fi capabilities as well and if an owner does want to use their own network then we can utilize that too.
Thanks MKV I’ll present this next one for you I think um people they’ve been seeing that that fresh air in the building is important in opening windows they’re seeing that being as a guideline uh is is that something you can talk about is that part of the indoor air quality piece and and should you also keep units running if you have air that kind of airflow in the building. Usually your best opportunity is to increase your airflow through your units you can open windows there’s a lot of facilities that no longer open windows but it’s managing the outdoor air units that are coming in you know setting them you know most systems can’t be set at 100% even though that’s what the guidance says optimally but it any you know you pick what’s going to work for your system to bring in the most outdoor air that you can and there is new guidance now that actually at the end of the day and the beginning of the day you’ll want to purge your buildings so if you have a standard work or a 6 am to a 6 pm for example you wanna two hours before you come in you’re gonna want to purge your system two to three times making sure there’s a purge of all the air there’s calculations that are acceptable to do and that you can get SME’s to calculate and then actually post occupancy you’re going to want to do the same thing making sure you’re purging that’s making sure you’re removing as much of the contaminates as possible in your eager area through the system. Thanks Dan I’ll give this next one to you that was there since there hasn’t been disinfecting in areas other than just um restrooms for the most part in scopes how do you manage cross-contamination of materials used from one area to the next.
What we use and most use it’s it’s the rag so we use microfiber rags and we color code so there’s different colors so certain colors are used in certain environments so that way you make sure what’s wiping a toilet is wiping somebody’s phone and then the disinfection is another color as well so it’s all color coded and we do the same throughout the country.
Excellent nice steady way to keep things done yeah the color coding is something that I think has been used for a long time and it’s just really helped to have that uh in place of of disinfecting I actually don’t throw this question out there why is it important not to use bleach uh can you kind of give a little uh hindsight or a little insight on on the you know I know bleach has a lot of kill factor in it but it has a lot of other issues with it as well can you kind of expand on that. Well I mean the main reason is if you’ve ever gotten bleach on your clothes you know or things like that it’ll ruin fabric so we’ve traditionally and it’s pretty aggressive so we have not used bleach I’ve been in this business for 20 some odd years and I’ve never used bleach there’s good all-purpose cleaners and disinfectants that do a better job and then it is important when you’re looking at disinfectant is to make sure that it’s uh it’s see that’s uh certified through the EPA as a disinfectant to kill uh it’ll let you know if it uh if it’s good at killing Coronavirus as well as the dwell time excuse me. Well thanks um so I I guess with that I I do know there’s some other questions but I do want to make also kind of be considered the time frame that we’ve laid out and and and I want to give an opportunity to to each person on the team you know so so Michelle do you have any final thoughts you want to make sure you share kind of going away from this webinar today. I think we’ve opened up with it it’s making sure you’re listening and defining the scope and finding the right solution for what the client needs and what facility it is many clients have different or you may have different facilities and you need to make sure that no matter if it’s your cleaning strategy or your Air IAQ Strategy it’s making sure you’re listening and developing something that works for their teams and their comfort zone opening safely or in many cases that are open already and taking care of their existing staff so that SOW needs to be managed it’s kind of a it’s not a stagnant SOW and it’s it’s something of active listening that we need to entail to make sure we’re providing the right services. Without a doubt we are in a state of flux with with how we all continue to work together and I think that Dan you said it earlier that this is now a team sport uh to be able to make sure we’re moving facilities in the proper direction you know Dan do you have any final thoughts you might want to share. Thanks Don uh you know just lean on your contractors we’re the subject matter experts uh we’ve been I mean we’ve had weekly daily meetings on COVID we understand what’s what’s coming on what’s expected use us communicate with us and be transparent you know there’s budget requirements we need to allocate resources differently partner with your contractors and uh you’ll be ahead of the curve we’ve seen those that started developing a strong partnership with in the beginning have a nice plan they’re ready to go when they do come back in the business and we’re helping maintain their facility for that day you know and actually things like this when you’re in rough times it can cement relationships I’ve seen by those customers being that are more open with us and involving us it’s become a very strong partnership um and and they are in great positions right now for coming back to work so lean on us as those experts. Excellent excellent points uh you know Tracy we really do want to say thank you for for being a part of this today and being a part of our team and and and just you know lending your your you know just really your expertise but you have any coup a couple of final thoughts or anything you want to share before we kind of end this session today. Yeah thank you as well it’s been a pleasure to be here um yeah so I think the only last parting comment I would say is to let the technology do a lot of the heavy lifting for you as much as me and our team would love to sell you the world there’s nothing that hurts my heart more than to see technology on the field not being used or getting dusty or not properly giving you an ROI so to let that data tell you what needs to happen and to lean on partners to help support you along the way so that you’re mapped out with the technology you really need not something that you’re never going to use or that’s not going to serve a purpose for the challenge you’re facing. Thank you so much so you know for me I want to thank everybody that joined us today and I do want to re-emphasize that we have all of this material in the handout section please do not hesitate to uh to reach out to us directly use the info at flagshipping.com or you know go to any of us directly uh we keep our website updated with a lot of the latest on the CDC we also have a a a great newsletter or you know weekly kind of in mail that you can get around IFM and that stays abreast on updates and the latest that we’re seeing so we encourage you to to you know sign up for that and we’d be glad to share all the information that we have as a company and then the other thing is I just want to share with you Peace Love and IFM we’re going to continue this session we’re going to have sessions of on about an eight week increment to continue to give the latest updates that that we’re seeing but also to continue to bring experts in like Tracy that can really help drive uh your thought patterns and and really give you the the you know real tangible items that you can utilize within your facility to to get good results and to to really help with budgetary constraints we we you know we understand that budgets are changing drastically just because of the state of how work has been done within different markets different companies and so we know that impacts how your facilities are going to be maintained we also understand though there’s a real heightened awareness to bring confidence to your staff and so we’re willing to help you any way we can to help realign staffing to get scope covered to not only do a better job and be more visible but to look at where we can also uh find ways to to help uh I guess mitigate some of those increases in costs that are inevitable when you start increasing uh disinfecting services and things like that so we really do appreciate it the people who are not able to get to your questions uh please reach out to me directly I’ll be glad to to answer them or get it to one of the team members to answer but with that please stay tuned for the next session of our Peace Love and IFM and we hope that you’ve gained some great insights and we look forward to having a conversation with you in the near future so with that thanks and have a great day you thanks Don bye.