Airports Council International (ACI) World recently announced the 2023 winners of its renowned Airport Service Quality (ASQ) Awards. These passenger-selected awards honor airports worldwide that have gone above and beyond to provide an exceptional customer experience.
Flagship is proud to serve 6 award-winning airports.
Best Airports by Size and Region, North America:
Hartsfield-Jackson Atlanta International Airport (ATL) – Best Airport over 40 million passengers per year
Dallas Fort Worth International Airport (DFW) – Best Airport over 40 million passengers per year
Minneapolis/St. Paul International Airport (MSP) – Best Airport 25-40 million passengers per year
Dallas Love Field Airport (DAL) – Best Airport 15-25 passengers per year
Tampa International Airport (TPA) – Best Airport 15-25 passengers per year
Cincinnati/Northern Kentucky International Airport (CVG) – Best Airport 5-15 million passengers per year
Additionally, CVG was inducted into the ACI World Director General’s Roll of Excellence, an award given to airports that have won multiple ASQ awards over a five-year period in the past 10 years.
“The future success of airports hinges on the unwavering commitment to delivering a stellar customer experience at every touchpoint. In an era where passenger expectations are evolving rapidly, excellence in customer service isn’t just a goal; it’s the key to ensuring airports remain not just gateways, but memorable destinations in themselves.” – ACI World Director General Luis Felipe de Oliveira
ASQ stands out as the world’s leading airport passenger satisfaction program with its approach anchored in live research conducted through surveys administered directly to travelers at the airport, capturing their satisfaction levels on the very day of travel.
Flagship strives to create a competitive edge for its aviation customers, including more than 25 airports across the country.
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