Traveler Waiting for Flight at Airport
Traveler Waiting for Flight at Airport

Four Flagship-Serviced Airports Among ASQ Award Winners

Published March 20, 2023

Categories: Atlanta, Aviation, Dallas, San Francisco, San Jose

ACI and ASQ Airport Logos

Airports Council International (ACI) World has announced the winners of its 2022 Airport Service Quality (ASQ) Awards, recognizing the best airports for customer experience worldwide as selected by passengers.

Dallas Fort Worth International Airport (DFW), Hartsfield-Jackson Atlanta International Airport (ATL), Mineta San José International Airport (SJC), and San Francisco International Airport (SFO) were among the winners named.

Flagship performs terminal cleaning at ATL, which was named a winner in the Best Airport at Arrivals Globally category. Flagship also provides a combination of airline support, club cleaning, concessions cleaning, and ramp operations services at DFW, SFO, and SJC.

ACI World’s annual ASQ Awards recognize airport excellence in customer experience worldwide based on data from ASQ’s renowned Departures and Arrivals Surveys.

Launched in 2006, ASQ is the world’s leading airport passenger satisfaction program, with close to 400 participating airports in 95 countries.

The surveys cover over 30 performance indicators across key elements of the passenger’s airport experience, such as ease of finding your way, check-in, and shopping and dining offerings. This gives the most complete picture of the passenger experience journey at each airport and provides global benchmarks for the industry. Last year, more than half of the world’s travelers passed through an ASQ airport.

“The passenger is the center of everything, and this is reflected in every aspect of the Airport Service Quality (ASQ) program,” said Luis Felipe de Oliveira, Director General of ACI World. “Travelers have spoken and recognized the successful efforts of these airport communities in providing outstanding customer experience. Congratulations to the best airports for customer experience worldwide.”

In 2022, four new categories were introduced for the ASQ Awards to reflect the evolution of customer needs. New categories include Airport with the Most Dedicated Staff, Easiest Airport Journey, Most Enjoyable Airport, and Cleanest Airport.

Flagship goes above and beyond to create a competitive edge for the clients it services, which include more than 25 large airports across the country.

Learn more about the ACI World ASQ Awards program and the role Flagship plays in enhancing customer experiences here.